At Pure Transfer our philosophy is simple:
‘We put the customer first’
Yes, we’re aware this can be an easy slogan to use without actually doing anything about it. But, our flexibility is not just saved for the hoses as you may have guessed, we’re not like that. At Pure Transfer we bend over backwards to help our customers – so much so many of us could do with a trip to the chiropractor! The mantra is, ‘Our customers’ problems are our problems until we solve them’.
So, if all that’s true, where are all the customer testimonials telling the world about how amazing we are? If only life were that simple. Many of our clients are big corporate organisations. You know the type, with HR departments the size of small towns. We think these companies are great – they work hard to produce products we can all rely on and, to be frank, at Pure Transfer we play a big part in helping them do what they do.
The thing is, when you’re in the corporate world there are more than 1001 rules you need to abide by – we’re talking about HR handbooks the size of an old telephone directory! These rules are based around making sure that people are doing things the way they should – keeping to codes, protocols, procurement routines, and… well, all the rest. In this world, it’s vital to do the right thing, and it’s also vital to be seen to do the right thing. Which means we don’t lean into talking about the human nature of our interactions. Why? Because, for our clients, giving someone a recommendation can mean the arrival of an avalanche of forms explaining to prove they’ve no conflicts of interests, or are under undue influence, and the like. As you can imagine, this is no fun.
Let’s get it straight, our customers love what we do, they just don’t want to say that because it’s far too complicated to deal with the paperwork. Actually, in some cases our customers want to stay completely anonymous- and that’s fine with us. We understand.
Be assured, there’s nothing sinister or underhand about any of this, it’s just busy people who have important things to get done, not wanting another load of work on their in-tray. So, with that in mind we have to say that:
‘The first rule of High Purity Club is… you don’t talk about High Purity Club.’
So, although here at Pure Transfer we do like to tell you what our customers say, we’re careful not to divulge who said it – if we did we’d probably have to kill you!🤣 But seriously, please do trust us that our customers are very happy.
So, if you’d like to become a customer of ours, leveraging our know-how and gaining access to the best high purity gaskets, hoses, and peripherals available then get in touch.
You can guarantee we won’t shout about it, in fact it’ll be our secret.
